30-Day Returns

You may return your order within 30 days of delivery if:

• The item is unused and in the same condition as received
  
• It’s returned in the original packaging
  

Because we sell second-hand golf balls, minor cosmetic marks or player markings (pen lines, logos, slight scuffs) are considered normal and not grounds for return unless the item was incorrectly graded.

Incorrect or Faulty Items

If you receive:

• The wrong item
  
• An item that is significantly different from its listed condition
  
• A damaged or defective product
  

Please contact us within 7 days of delivery, and we’ll make it right with a replacement or refund.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error
  
• We recommend using a tracked shipping method, as we can’t guarantee receipt otherwise
  

Refunds

Once your return is received and inspected:

• Refunds are issued to the original payment method
  
• Please allow 5–10 business days for processing
  
• Original shipping charges are non-refundable

IF YOU ARE NOT HAPPY WITH YOUR ITEM:

Returns Policy

In the unlikely event that you are not happy with your graded golf balls, you have 30 days from the date of delivery to return them to us for a full refund.

Please include a covering letter in the return package with your name, address, order number, phone number, and reason for return to help us process your refund efficiently.

Refunds will be issued only to the original payment card used for the purchase through our online store.

The return address is:

The Golf Ball Guys

Unit M2 Usk Vale Park

Pontypool

NP4 0JN